Easy Returns

Update to our Return Policy effective October 1, 2017

Effective October 1, 2017, returns of Electric and Electronic items must be accompanied by a receipt and made within 1 year from the date of purchase. If you do not have your receipt, we can look up the purchase using either your Online Order number or Gift Registry number used to make the purchase. Debit and Credit Card Purchases cannot be looked up.

Returns of Electric and Electronic items purchased over 1 year ago or without a receipt cannot be accepted.

We want you to love what you buy whether you buy it in any of our stores or online! If you are not fully satisfied with your purchase, we will help you find the item that’s right for you.

Paypal Returns and Processing Center

I. General Return Rules

  • Shipping, delivery and assembly charges are non-refundable.
  • All gift cards are non-refundable.
  • Whenever a Merchandise Credit is issued, customers will be asked to provide a government issued ID. This will help ensure if a Merchandise Credit is ever lost, we can research and/or replace.

II. Return of Electric and Electronic Items

Returns of electrics and electronics can be made within one year from the date of purchase.

  • Return of Electric and Electronic Items with Original Receipt
    Simply provide your original receipt or packing slip and we will complete an exchange or refund for the amount paid to the original form of payment.
  • Return of Electric and Electronic Items with a Gift Receipt
    Returns using a Gift Receipt will either be exchanged or refunded in the form of a merchandise credit for the amount paid.
  • Return of Electric and Electronic Items without a Receipt
    Don’t have a receipt? If the purchase was made in the last 365 days, we can attempt to locate the purchase using any of the following:

    *Store or Merchandise Credit Number

    *Gift Card Number

    *Online Order Number (if applicable)

    *Registry Number (if applicable)

    *Unfortunately we cannot look up Debit or Credit Card purchases

    *Unfortunately, all other returns of electrics and electronic items without a receipt cannot be accepted.

III. Return of Monogrammed, Personalized, Custom-Made or Special Order Items

Unfortunately, monogrammed, personalized, custom-made or special order items cannot be exchanged or returned with the exception of a manufacturer’s defect.

IV. Return of Baby Merchandise

  • Baby Merchandise must be unused and must be in the same condition/packaging in which it was received by you.
  • Car Seats may only be returned if unused and require a proof of purchase.
  • All Breast Pumps may only be returned unopened and require proof of purchase. In addition, electric pumps are considered an “electric” item and must be returned/exchanged within 1 year as outlined above.
  • Baby clothing, A Pea in the Pod®, and Motherhood Maternity® items may only be returned with all tags intact and require proof of purchase. Returns of these items made more than 90 days after the purchase date will receive a merchandise credit for the current selling price.

  • V. All Other Merchandise Returns

    • All Other Merchandise Returns with Original Receipt
      Returns can be made at any of our stores nationwide or to our Returns Processing Center. Simply provide your original receipt or packing slip and we will complete an exchange or refund for the amount paid to the original form of payment.
    • All Other Merchandise Returns with a Gift Receipt
      Merchandise returned using a Gift Receipt will either be exchanged or refunded in the form of a Merchandise Credit for the amount paid.
    • All Other Merchandise Returns - No Receipt
      Don’t have a Receipt? No problem. If the purchase was made in the last 365 days, we can attempt to locate the purchase using any of the following:

      *Store or Merchandise Credit Number

      *Gift Card Number

      *Online Order Number (if applicable)

      *Registry Number (if applicable)

      *Unfortunately we cannot look up Debit or Credit Card purchases

    • If we cannot find a record of the purchase, we will gladly either:

      *Complete an exchange for the current selling price less 20%, or

      *Provide a merchandise credit for the current selling price less 20%, or

      *Complete a corporate refund request to research the original purchase.

      Once the refund request has been completed:

      *If the original purchase information is located, we will complete an exchange or refund for the amount paid to the original form of payment.

      *If the original purchase information is not located and the refund request is approved, we will complete a refund to a merchandise credit for the current selling price less 20%.

      VI. PayPal® Returns to Our Stores or to Our Returns Center

      Merchandise paid for with PayPal® will be refunded in the form of a Merchandise Credit.

      VII. Instructions for Returns to Our Processing Center

      Return postage labels are included with every purchase from our online store in the event you need to return an item. If you cannot locate the return postage label that was included with your order, please click here to print your free return shipping label.

      Please follow the steps below to complete your return:

      1. Please circle the item you wish to return on the bottom copy of your original packing invoice form.
      2. Choose a reason for the return from the back of the invoice and enter its number next to your circled item.
      3. Provide a telephone number in case we have questions.
      4. Detach the top copy of the invoice form and keep it for your records. Enclose the bottom copy with the items you are returning.
      5. Pack your return securely and attach the pre-paid return label found in your original carton.
      6. Please print a return label for each box sent. After applying the free return label to the shipping carton (making sure to cover the original FedEx shipping label), you may return your package to any FedEx authorized ship center or visit the FedEx website to find a FedEx authorized ship center near you.
      7. Should you have any questions or comments, please feel free to call us at 1-800-GO-BEYOND, and a customer service representative will be pleased to assist you.

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