Returns

 
 

This policy will apply to purchases made on or after July 8th, 2019.

We want you to love what you buy from us, but we get it, you might change your mind. In the event that you’d like to make a return or exchange, here’s what you need to know.

 


General Returns

Returns with a Receipt

So simple: For up to 180 days after purchase, just provide your receipt and for most products, we will refund the purchase price to the original form of payment or issue a Merchandise Credit.
See Exceptions


Returns with a Gift Receipt

Merchandise returned from a Registry purchase will be exchanged or refunded in the form of a Merchandise Credit for the amount paid, for up to 365 days from the date of purchase.
See Exceptions


Returns with a Gift Registry Receipt

Merchandise returned from a Registry purchase will be exchanged or refunded in the form of a Merchandise Credit for the amount paid, for up to 365 days from the date of purchase. Baby registry items must be new and unopened to be exchanged or returned within 365 days of purchase. For used items, normal return policy rules apply.


Returns without a Receipt

Our goal is always to be fair and reasonable, so we'll do all we can to find a record of your purchase.

Misplaced your receipt? We can help! If your purchase was made within the past year, we'll try to find a record of it using any of the following:

  • Order Number
  • Registry Number

Items that are new and unopened may be accepted and if so, will receive current selling price less 20%, in the form a Merchandise Credit. Returns of open or used items without a receipt will not be accepted.
See Exceptions

Note: Whenever we issue a Merchandise Credit, we'll ask you to provide a government-issued ID. Additional research may be required for items that can be returned without a receipt


Return Exceptions

In order to protect against fraudulent returns, we verify that all returns are valid. Returns may be limited or denied based upon our refund authorization systems, which are used to track purchases and returns to help protect against fraud. Bed Bath & Beyond Inc and buybuy BABY reserve the right to refuse any return.


Purchases from a Registry

Purchases made from registries may be exchanged or returned within 365 days of purchase.
Baby registry items must be new and unopened to be exchanged or returned within 365 days of purchase. For used items, normal return policy rules apply.


buybuy BABY Branded Items

Have a buybuy Baby branded product? We’re sure you’ll love it, but just in case, you can exchange or return it within 365 days of purchase.


Smart Home Technology

Can be exchanged or returned within 30 days of purchase. Examples include but are not limited to smart home thermostats, smart security & safety, and smart doorbell products.

Please Note: For these items purchased between 11/15 and 12/31, returns will be accepted until 1/31.


Seasonal Items

Can be exchanged or returned within 30 days of purchase.
Examples include but are not limited to patio furniture, baby/kids outdoor play, baby/kids swings & slides, summer clothing, grills, Valentine’s Day, St. Patrick’s Day, Easter, Halloween, Harvest/Thanksgiving, Christmas, Hanukkah, New Year’s products, and decor.


Electrics

Can be exchanged or returned within 90 days of purchase with original receipt. Returns of Electrics without an original receipt cannot be accepted.
Examples include but are not limited to small kitchen appliances, robotic vacuums, baby monitoring devices, warmers, swings, food prep products, and personal care appliances.


Air Mattresses

New and unopened air mattresses may be returned within 90 days of purchase.
Opened air mattresses may only be exchanged for a similar item within 90 days of purchase.


Baby, Toddler and Maternity Clothing

Can be exchanged or returned within 90 days of purchase. These items must be new, unused and have all tags attached.


Car Seats and Strollers

Can be exchanged or returned within 180 days. These items must be new and unused condition with all original packaging, warranty and registration information included.


Breast Pumps

Can be exchanged or returned within 180 days. These items must be unopened and in original sealed packaging.


AS-IS Items In Store Only

Cannot be exchanged or returned.


Monogrammed, Personalized, Custom-Made, and Special Order Items

Cannot be exchanged or returned. Cancellation requests will not be accepted.


Gift Cards

Cannot be exchanged or returned.


Shipping, Delivery, Gift Wrap, and Assembly Charges

Are non-refundable.


 

PayPal® Returns to Our Stores or to Our Returns Center

Merchandise paid for with PayPal® will be refunded in the form of a Merchandise Credit.


 

Instructions for Returns to Our Processing Center

Should you have any questions or comments, please feel free to call us at 1-800-GO-BEYOND, and a customer service representative will be pleased to assist you.