Frequently Asked Questions
We are unable to cancel or modify an order after the 30-minute remorse period. You may refuse delivery with the carrier or start Return Online or In-store. Click here to start the process.
We can make most modifications within 30-minutes of when an order is placed. Please call us at 1-800-GO-BEYOND® (1-800-462-3966) or live chat with us to request your changes.
You can sign into your account and locate your Order History.
You may request a return or a replacement by mail for most items within 90 days of receiving your order, unless otherwise noted by our Return Policy.
You have up to 90 days after purchase to exchange or return, unless noted in our exceptions. Just provide your receipt, and we will refund the purchase price to the original form of payment. Purchases made with a gift card will be refunded as Merchandise Credit. You can find our full policy here.