Easy Returns

We want you to love what you buy whether you buy it in any of our stores or online! If you are not fully satisfied with your purchase, we will help you find the item that’s right for you.

Paypal Returns

General Returns

  • Returns with a Receipt

    Returns with an Original Receipt
    Returns can be made at any of our stores* nationwide or to our Returns Processing Center. Simply provide your original receipt or packing slip and we will complete an exchange or merchandise refund for the amount paid to the original form of payment**.

    *Merchandise received from a Truck Delivery cannot be returned to our stores. Please see Truck Delivery Returns.

    **Please see PayPal Returns for any purchase made using PayPal.

    **Please note that whenever a Merchandise Credit is issued, customers will be asked to provide a government issued ID. This will help ensure if a Merchandise Credit is ever lost, we can research and/or replace.

    Returns with a Gift Receipt
    Merchandise returned using a Gift Receipt will either be exchanged or refunded in the form of a merchandise credit for the amount paid. Please note that whenever a Merchandise Credit is issued, customers will be asked to provide a government issued ID. This will help ensure if a Merchandise Credit is ever lost, we can research and/or replace.

  • Returns without a Receipt

    Don’t have a Receipt? No problem. If the purchase was made in the last 365 days, we can attempt to locate the purchase using any of the following:

    • Store or Merchandise Credit Number
    • Gift Card Number
    • Order Number (if applicable)
    • Registry Number (if applicable)

    If we can't find a record of the purchase, we will gladly either:

    • Complete an exchange for the current selling price.
    • Provide a merchandise credit for the current selling price.
    • Complete a corporate refund request to research the original purchase.
    • Once the request has been completed:

      • If the original purchase is located, we will complete an exchange or merchandise refund for the amount paid to the original form of payment.
      • If the original purchase is not located and the refund request is approved, we will complete a refund to a merchandise credit for the current selling price.
  • Returns to Our Processing Center

    Return postage labels are included with every purchase from our online store in the event you need to return an item. If you cannot locate the return postage label that was included with your order, please click here to print your free return shipping label. For returns from Military Post Office, APO, FPO and US Territories, please contact us at 1-800-GO-BEYOND (1-800-462-3966) or customer.service@bedbath.com for further instructions.

    Please follow the steps below to complete your return:

    1. Please circle the item you wish to return on the bottom copy of your original packing invoice form.
    2. Choose a reason for the return from the back of the invoice and enter its number next to your circled item.
    3. Provide a telephone number in case we have questions.
    4. Detach the top copy of the invoice form and keep it for your records. Enclose the bottom copy with the items you are returning.
    5. Pack your return securely and attach the pre-paid return label found in your original carton.
    6. To return your package you can drop off at any Canada Post retail outlet or visit www.bedbathandbeyond.ca/returns to print your free return shipping label. Please print a return label for each box sent.
    7. Should you have any questions or comments, please feel free to call us at 1-800-GO-BEYOND, and a customer service representative will be pleased to assist you.
  • Note for All Returns

    1. Shipping, delivery and assembly charges are non-refundable.
    2. All gift cards are non-refundable
    3. Whenever a Merchandise Credit is issued, customers will be asked to provide a government issued ID. This will help ensure if a Merchandise Credit is ever lost, we can research and/or replace.
    4. Breast pumps may only be returned unopened and require proof of purchase.
    5. Baby clothing and Destination Maternity items may only be returned with all tags intact and require proof of purchase. Returns of these items made more than 90 days after the purchase date will receive a merchandise credit for the current selling price.
    6. Please see PayPal Returns for any purchase made using PayPal.
    7. Please see Truck Delivery Returns for additional return restrictions.

Paypal Returns

  • To Our Stores or To Our Returns Center

    Merchandise paid for with PayPal will be refunded in the form of a Merchandise Credit.

  • Note for All Returns

    1. Shipping, delivery and assembly charges are non-refundable.
    2. All gift cards are non-refundable
    3. Whenever a Merchandise Credit is issued, customers will be asked to provide a government issued ID. This will help ensure if a Merchandise Credit is ever lost, we can research and/or replace.
    4. Breast pumps may only be returned unopened and require proof of purchase.
    5. Baby clothing and Destination Maternity items may only be returned with all tags intact and require proof of purchase. Returns of these items made more than 90 days after the purchase date will receive a merchandise credit for the current selling price.
    6. Please see PayPal Returns for any purchase made using PayPal.
    7. Please see Truck Delivery Returns for additional return restrictions.

Truck Delivery Returns

We want you to enjoy your purchase for years to come. That’s why it’s important to understand what to do in the event that you have an issue with your purchase.

  • Accepting Your Truck Delivery

    Someone over the age of 18 must be present to sign for your delivery. Also, please note that once your delivery is scheduled and confirmed, if you are not home to accept the delivery, you will be responsible for all shipping, storage and vendor charges (such as cancellation or restocking fees) as specified in the chart below.

    While the delivery person is present AND prior to signing for delivery:

    • Open and inspect the item(s).
    • For any damage (even minimal), write “Package Damaged” on the delivery form.
    • Call 844-4BBBHOME (844-422-2466) immediately to report any defects or damages.

    After Accepting Your Delivery

    1. Within 48 Hours
      If you notice missing or damaged parts, call 844-4BBBHOME (844-422-2466) within 48 hours and we will send you replacement parts free of charge.
    2. Within 30 Days
      Item(s) may be returned for any reason as long as the following conditions are met:
      • The item(s) must be in its original condition.
      • Truck Delivery purchases may NOT be returned to a Bed Bath & Beyond store. Our stores are not equipped to handle these types of returns.
      • Customer is responsible for all shipping, storage and vendor charges (such as cancellation or restocking fees) as specified in the Chart below.

      To schedule a return within 30 days under these conditions, call our Delivery Customer Service team at 844-4BBBHOME (844-422-2466) between the hours of 8:00 a.m. to 11:00 p.m. Monday – Saturday (Eastern Time). We will make arrangements to have our carrier contact you to schedule a pick up of your return.

    3. After 30 Days
      Returns will not be accepted after 30 days. For issues after 30 days, please contact the manufacturer.
  • Cancellation & Return Schedule Fee Chart

    Cancellation & Return Schedule Fee
    Orders Cancelled within 24 hours of purchase No Fee
    Orders Cancelled after 24 hours of purchase and before Shipper contact Restocking fee (up to 20% of purchase price)
    Orders Cancelled after Shipper Contact, at Delivery, or after Delivery Restocking fee (up to 20% of purchase price) + Cost of Return Freight

    The restocking fee covers administrative, shipping, storage, and all associated fees incurred during the processing and shipping of your order.

  • Adult Size Mattress Returns: What You Should Know

    The transition from your old mattress to a new mattress can feel very different. In many cases, it can take about 30 days for your body to adjust to your new mattress. If after 30 days you are not completely satisfied, we will allow a one-time exchange up to 120 days from delivery.

    Please Note:
    Mattresses can only be exchanged:

    • Within 120 days of delivery,
    • Are not eligible to be returned
    • By calling 1-844-4BBBHOME (844-422-2466) and cannot be exchanged at any buybuy BABY store. Our stores do not sell mattresses and they are not equipped to handle these types of exchanges.

    If you decide to exchange your mattress, only the purchase price of the mattress will be applied to your exchange.
    Customers are responsible for:

    • Original shipping charges
    • Return shipping charges
    • Vendor surcharges (such as cancellation or restocking fees), and
    • Shipping charges for the new mattress

    To schedule an exchange, call our Home Delivery team at 1-844-4BBBHOME (844-422-2466) between the hours of 8:00 a.m. and 11:00 p.m. Monday – Saturday (Eastern Time).

  • Note for All Returns

    1. Shipping, delivery and assembly charges are non-refundable.
    2. All gift cards are non-refundable
    3. Whenever a Merchandise Credit is issued, customers will be asked to provide a government issued ID. This will help ensure if a Merchandise Credit is ever lost, we can research and/or replace.
    4. Breast pumps may only be returned unopened and require proof of purchase.
    5. Baby clothing and Destination Maternity items may only be returned with all tags intact and require proof of purchase. Returns of these items made more than 90 days after the purchase date will receive a merchandise credit for the current selling price.
    6. Please see PayPal Returns for any purchase made using PayPal.
    7. Please see Truck Delivery Returns for additional return restrictions.
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