The www.bedbathandbeyond.ca web site (the “Site”) is made available by Bed Bath & Beyond Inc. We refer to Bed Bath & Beyond Inc., the legal owner of the Site, and its subsidiaries as “Bed Bath & Beyond” “we” “us” or “our.”
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice to us. If you withdraw your consent, we will inform you of the implications of such withdrawal. To withdraw your consent, simply contact our Privacy Officer at the contact information below and advise us of what Personal Information you no longer wish us to use. All communications with respect to any withdrawal or variation of consent should be in writing and addressed to our Privacy Officer.
- Clarification regarding our use of service providers.
- Clarification of our wireless email address practices.
- Additional detail on what information may be shared with third party Bridal & Gift Registry portal sites.
What Information Do We Actively Collect and Inactively Gather?
In order to process orders efficiently, when you place an order with us or register an account on the Site we actively collect the following personal information: name, billing address, shipping address, e-mail address, phone number, credit card information and information that may be of a personally identifiable nature, such as IP addresses, obtained through Tracking Technologies ("Personal Information"). If you prefer not to disclose your Personal Information online, you can always place your order by calling 1-800-GO BEYOND® (1-800-462-3966) or visiting one of our many stores. Click here to locate the store nearest you and to receive driving directions.
We may periodically conduct surveys of visitors to our Site for internal research purposes that may include marketing. This helps us better understand what our customers would like to see from us. If you respond to such surveys, we may ask you for some Personal Information and/or may contact you for more information, but only if you have given us permission to do so.
We may also receive information about you from other sources.
Site Usage Information
We (including through our third party service providers who, for example, provide web analytic services on our behalf) may inactively collect from you information that is not in the same category as Personal Information. For example, we might track information about the date and time you access the Site, the type of web browser you used, and the web site from which you connect to our Site. We collect and use this and other non-Personal Information (such as demographic data) to analyze and develop our business strategy and to determine how you found out about us, your interests regarding our products and services and how to further improve our Site. We, or a third party acting on our behalf, may also collect information from your activities on the Site for the purposes of providing advertisements and other content to you at the Site that are customized to your interests and preferences. To accomplish all this, and also to allow us to offer our customers streamlined ordering and other useful features, we, as do many web sites, use the technologies listed below and other similar technologies (the “Tracking Technologies”):
- Cookies and Clear GIFs - Cookies are pieces of information that are stored by your browser on your computer’s hard drive. Cookies make web surfing easier for you by saving your customer identification information (i.e., username, password, shopping cart information, etc.) while you’re at our Site. Cookies also track where you travel on our Site and what you look at and purchase. A clear GIF is typically a one-pixel, transparent image (although it can be a visible image as well), located on a web page or in an e-mail or other type of message, which is retrieved from a remote site on the Internet enabling the verification of an individual’s viewing or receipt of a web page or message.
- IP Address Tracking and Clickstream Data - In addition to cookies and clear GIFs, our servers automatically collect data about your server’s Internet address when you visit our Site. This information, known as an Internet Protocol address, or “IP Address”, is a number that is automatically assigned to your computer by your Internet service provider whenever you are on the Internet. When you view pages from our Site, our servers may record or “log” your IP Address and sometimes your domain name. Our server also may record the page that linked you to us and related information including any ads you may have clicked on. Such information is known as “Clickstream Data”.
- Email Interconnectivity - If you receive email from us, we may use certain tools to capture data related to when you open our message, click on any links or banners it contains and make purchases.
In some cases, we may link the non-Personal information collected through the Tracking Technologies with certain of your Personal Information. WE WANT TO BE SURE THAT YOU UNDERSTAND THAT ACCEPTING TRACKING TECHNOLOGIES ONTO YOUR COMPUTER IN NO WAY GIVES US ACCESS TO YOUR COMPUTER. YOU MAY SET YOUR WEB BROWSER SOFTWARE TO REJECT TRACKING TECHNOLOGIES, BUT, IF YOU DO SO, CERTAIN FUNCTIONALITY OF THE SITE MAY BE AFFECTED. Third parties (including, but not limited to, software vendors, advertisers and fulfillment companies) may also use Tracking Technologies by or through the Site. WE HAVE NO CONTROL OVER WHAT INFORMATION SUCH THIRD PARTIES TRACK OR COLLECT, AND HAVE NO RESPONSIBILITY OR LIABILITY FOR ANY TRACKING, DATA COLLECTION OR OTHER ACTIVITIES OF SUCH THIRD PARTIES.
Mobile Device Identifiers
You may be visiting the Site from your mobile device. Certain mobile service providers uniquely identify mobile devices and we or our third-party service providers may receive such information if you access the Site through mobile devices. Some features of the Site may allow for the collection of mobile phone numbers and we may associate that phone number to mobile device identification information. Furthermore, some mobile phone service providers operate systems that pinpoint the physical location of devices that use their service. Depending on the provider, we or our third-party service providers may receive this information.
If an e-mail address you have provided us is a wireless e-mail address, you agree to receive messages at such address from us (unless and until you have elected not to receive such messages by following the “How to Opt-Out” instructions below). You understand that your wireless carrier’s standard rates apply to these messages, and that you may change your mind at any time by following the instructions below. You represent that you are the owner or authorized user of the wireless device on which messages will be received, and that you are authorized to approve the applicable charges.
Security of the Information You Provide
Among our top priorities is keeping your Personal Information secure. We use Secure Sockets Layer (SSL) technology to encrypt all of your Personal Information before it is transmitted to us so that it can be safeguarded as much as possible from being read or recorded as it travels over the Internet. You can tell you are sending information securely by the unbroken key icon or closed lock icon that appears at the bottom of your Internet browser's window. These icons will appear when you are placing an order on our Site. In addition, you will see our Site address change slightly, from http: to https: indicating a secure server connection is being used. The computers that store your Personal Information are located in a separate facility in the United States which employs firewall and security technology. We employ these procedures to protect your Personal Information from unauthorized access, destruction, use, modification or disclosure.
You may be able to create an account on our Site with a username and password, including if you set up a wish list, customer account, a registry, or use the Bridal Toolkit. We recommend you exercise extreme care in protecting your password information and do not publicly share any of your passwords. You are responsible for maintaining the strict confidentiality of your account password, and you are responsible for any access to or use of the Site by you or another person or entity using your password, whether or not such access or use has been authorized by or on behalf of you.
Your Personal Information will be stored and processed on our computers in the United States. The laws on holding Personal Information in the United States may vary and be less stringent than laws of your province or Canada. We will use commercially reasonable efforts to hold and transmit your Personal Information in a safe, confidential and secure environment in compliance with Canadian privacy legislation. If you object to your Personal Information being transferred or used in this manner please do not register with or use the Site.
ALTHOUGH WE WILL TAKE (AND REQUIRE OUR THIRD-PARTY PROVIDERS TO TAKE) REASONABLE SECURITY PRECAUTIONS TO PROTECT THE PERSONAL INFORMATION COLLECTED FROM AND STORED ON THE SITE, BECAUSE OF THE OPEN NATURE OF THE INTERNET, WE CANNOT GUARANTEE THAT PERSONAL INFORMATION STORED ON OUR SERVERS, TRANSMITTED TO OR FROM A USER, OR OTHERWISE IN OUR CARE WILL BE ABSOLUTELY SAFE FROM INTRUSION BY OTHERS, SUCH AS HACKERS. ACCORDINGLY, WE DISCLAIM ANY LIABILITY FOR ANY THEFT OR LOSS OF, UNAUTHORIZED ACCESS OR DAMAGE TO, OR INTERCEPTION OF ANY DATA OR COMMUNICATIONS. BY USING THE SITE, YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND AGREE TO ASSUME THESE RISKS.
How Do We Use the Information that You Provide and We Collect?
Sharing of Your Information With Our Partners; Transfer of Your Information
We may provide your Personal Information to our associates and to third party service providers acting as our authorized agents or partners in providing our services or co-branded services to you and in performing Information Usage Purposes. Our associates and third party service providers may be located outside of Canada. We screen and reasonably determine to be reputable any such third party to whom we disclose such Personal Information and we require such third parties to agree to use the Personal Information only for such specified purposes and to implement and maintain reasonable security procedures and practices appropriate to the nature of your Personal Information in order to protect your Personal Information from unauthorized access, destruction, use, modification or disclosure.
Bridal & Gift Registry Information
Bridal & Gift Registry information is treated differently from information submitted for other purposes on our Site. Registry users may receive additional e-mail communications from us, such as a registry welcome e-mail and follow-up contact after the scheduled event date. In addition, cookies are used as part of our registry service to save your registry number on your computer. By registering with us and opting to make your registry available online, your registry information, which includes your name, event, event date and type of event will be available publicly and may be used by our partners that help provide our services and our co-branded services (including for Information Usage Purposes) and will be accessible by search engines and spiders that are not affiliated with us.
Finally, and to illustrate the type of business partner with whom your registry information may be shared, if you have not taken advantage of the applicable opt-out procedure, your registry information (your name, date of event and event location) may be made available to third party bridal and gift registry portal sites. We may also share the e-mail address associated with your registry, but solely to enable us and such a third-party registry portal site to link your purchases or other activity with the registry you have established with us. The use of such portal sites is intended to provide your guests with additional means of finding your registry, and to provide you with additional ways to create a registry with us. Any third-party registry portal site with whom an e-mail address is shared as a registry identifier is contractually prohibited from using it for any other purpose not outlined above. In the future, if you wish to opt-out of our sharing your information with such sites, please send an e-mail to email@example.com clearly indicating such request.
Use of Information in Sweepstakes and Contests.
Occasionally, we may run a promotion such as a sweepstakes or a contest (a “Promotion”), and you will be given the opportunity to enter by filling out an entry form. Your entry Personal Information may be shared with third parties for the limited purposes of administering the sweepstakes and selecting a winner(s) and may be used to notify you in connection with the sweepstakes or contest and to verify your identity. When you enter such a Promotion, you will have the opportunity to consent to receive future communications from us. Since we value your privacy, you will always have the opportunity to stop such communications, as detailed below. In addition, some Promotions may have one or more co-sponsors, and you may also be asked upon entry to consent to receive future communications from such co-sponsors. In the event your consent is indicated, the Personal Information from your entry will be shared with the co-sponsors. In those situations, the third parties will have the right to use your Personal Information for their own purposes, in accordance with their own policies and privacy practices, and we are not responsible or liable for how co-sponsors may use and disclose your Personal Information. In all events, we will make it clear to you in the entry, order or registration form, before you submit it, whether you are consenting to receive information from any party, and you will be given the opportunity to confirm or withdraw such consent prior to submitting your entry, order or registration.
How to Opt-out
We will only send e-mail for customer service purposes and to those visitors who have indicated that they wish to receive other types of e-mail from us and our subsidiaries.
If at any time you wish to stop receiving e-mail from us, you can always remove your name from our mailing list by sending an e-mail to firstname.lastname@example.org stating that you wish to unsubscribe and indicating in the subject line of the e-mail "NO E-MAIL". Although we will promptly remove your name from our e-mail list upon receiving your request, it is possible that you may still receive e-mails from us that had been initiated prior to your name being removed from our list.
Please keep in mind that, if you choose not to receive marketing communications, you will continue to receive transactional or account communications related to services or products that you have requested on the Site (e.g. confirmation e-mails, billing reminders).
Release of Information to Protect Our Site and Others
We may release Personal Information as permitted or required by applicable law or regulatory requirements, to comply with valid legal processes such as search warrants, subpoenas or court orders, to seek advice from our legal counsel, as part of our regular reporting activity to related companies, to protect the rights, property or safety of Bed Bath & Beyond, our users or others, to address emergency situations or where necessary to protect the safety of a person or group, to enforce or apply the terms of any of our user agreements, or where the Personal Information is publicly available.
Account Access Rights and Access to Your Personal Information
You may review and make changes to the Personal Information that is stored in your user account on the Site by visiting the “My Account” area of the Site.
You can request access to your Personal Information stored by Bed Bath & Beyond by contacting our Privacy Officer(contact information below) and we will inform you about what type of Personal Information we have on record or in our control, how it is used and to whom it may have been disclosed, provide you with access to your information so you can review and verify the accuracy and completeness and request changes to the information and make any necessary updates to your Personal Information.
There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the Personal Information that we hold about you. In addition, the Personal Information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices. If we do not provide you with access to your Personal Information, we will endeavor to inform you of the reasons why, subject to any legal or regulatory restrictions.
Intended Users; Use By Children under 13
The Site is not purposefully directed at children under the age of 13 and all products available for sale on the Site are intended to be purchased by adults. We do not collect or maintain Personal Information, via the Site or otherwise, from those we actually know are children under 13 years of age. If you notify us that information has been provided by a child under the age of 13, upon verification, we will promptly delete such information.
Third Party Ad Servers; Links to Other Web Sites
Inquiries or Concerns
Bed Bath & Beyond Canada L.P.,
845 Marine Drive
North Vancouver B.C. Canada, V7P 1R7